Mac Microsoft Office 365 Couldn't Verify Subscription

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Mar 14, 2017 When trying to use the Skype option in office 365 we get the following message 'We couldn't sign you in. Please try to sign in again or refresh the page.' And this just goes round in a circle. When you click on 'Learn More.' Option it takes you to a support page here.

Mac Microsoft Office 365 Couldn't Verify Subscription Free



Microsoft Office 365 Without Subscription

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.


When O365 paid subscription tries to renew, the license fails and eventually displays a red bar stating that the subscription is unlicensed.

Message 1: Couldn't Verify Subscription

We couldn't verify your Office 365 subscription, so most features of have been disabled. Please make sure you're connected to the internet and restart your application.

Message 2: Application (Unlicensed Product)


The HeartbeatCache.xml file is located in the wrong folder.


Office 365

To resolve this issue, delete the heartbeatcache.xml file using the following steps.

  1. Exit all Office applications.

  2. Browse to 'C:Program FilesMicrosoft Office 15rootvfsCommon AppDatamicrosoftofficeHeartbeat'

  3. Delete the HeartbeatCache.xml file

  4. Launch one of the Office Applications and the file will be automatically placed the expected native folder location.

I have an Office 365 license, and it's still definitely valid and very much paid for, but Excel didn't seem to think that was the case when I went to open the app.

Fortunately, there's a really easy fix to the problem that doesn't involve contacting Microsoft and yelling at anyone on the phone.

How to fix Microsoft Office 365 subscription problems

Here's what you should do to resolve the issue:

  1. Right-click on the Start button.
  2. Select apps and features.

  3. Find the application from the list that you had the error in. (If you're using Office 365 the app will be labeled as the package and not the individual app name).
  4. Click modify.

  5. Select online repair.
  6. Click repair.

In some cases, errors can be fixed with the quick repair option, but when a license comes into play you need to go online to ensure everything syncs back up correctly.

Mac microsoft office 365 couldn

Office will now download whatever files and data it needs to repair itself. Once the process is complete, fire up the misbehaving application again. You should no longer see an error message stopping you from being productive like a boss!

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