12/27/2021»»Monday

Microsoft Office 2016 Mac Crashes On Startup

12/27/2021
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Note

Outlook crashes on startup are common even in Office 2016. Solutions for mind-boggling errors which do not have any hint. 7 typical fixes are mentioned. Home / Outlook / How to Fix Outlook 2016 Crashes on Startup – Common Reasons and Typical Solutions.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

  1. Aug 30, 2017  To troubleshoot this issue, I suggest you follow the methods below: 1. To isolate issues with your Mac, please Start up your Mac in safe mode. Sometimes, a user's specific information may be corrupted. If the issue still happens, please provide with the entire crash log.
  2. Not sure if this is the right place, but i can't do the 'report from within teams' since teams won't start. This happened to both myself and colleague, immediately after we were invited as guests to another organisations teams, in addition to our own. It hung and now it crashes on start-up saying.
  3. Jan 09, 2017  I've recently upgraded to the Sierra OS and ever since then I can't use Word. Every time I open it, it crashes. I've tried reinstalling the OS, reinstalling the Microsoft Office, cleaned out the cashes, validated the fonts, have run the utilities first aid that doesn't seem to find any errors but none of that sorted out my issue.
  4. Apr 27, 2016 How To Fix Outlook 2016 Crashes at Startup: Open Microsoft’s website and write down the current/latest version number. Now hold down the Windows key and press R, it will open a dialog box.

Symptoms

When you save a Word for Mac document, the application crashes or quits unexpectedly.

Resolution

Step 1: Download and install all Office updates

To obtain updates with Office for Mac applications, follow these steps:

Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:

Office 2016 crashes on opening
  1. Start any Office for Mac application on your computer.
  2. Click Help menu, click Check for Updates.
Microsoft Office 2016 Mac Crashes On Startup

For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.

If the issue continues to occur, proceed to the next step.

Step 2: Check the hard disc name

Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.

Step 3: Save to a different location

Office 2016 Crashes On Opening

If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.

Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.

If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.

If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.

Step 4: Empty the AutoRecovery folder

Microsoft Office 2016 Mac Update

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.

Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:

To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. On the File menu, click New Folder.

    A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

    If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.

  2. On the File menu, click New Folder.

    A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

    If the problem continues to occur, go to the next method.

Step 5: Remove Word preferences

Note

Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.

  1. Quit all Microsoft Office for Mac applications.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Office for Mac applications.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open Preferences, and then open Microsoft.

  12. Locate the file that is named com.microsoft.Word.prefs.plist.

  13. Move the file to the desktop.

  14. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  15. On the Go menu, click Home.

  16. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  17. Open Application Support, and then open Microsoft.

  18. Open Office, and then open User Templates.

  19. Locate the file that is named Normal, and then move the file to the desktop.

  20. Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.

Step 6: Create a new user account

Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.

If the issue occurs even when you use the alternative account, go to the next step.

Step 7: Test saving the file in safe mode

Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.

For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.

More information

If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.

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Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

  • Outlook stops responding (hangs).
  • Outlook crashes even though you aren't actively using it.
  • Outlook crashes when you start it.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

  1. Exit Outlook.

  2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

    • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
    • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.
  3. Type Outlook /safe, and then click OK.

  4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

  5. Select COM Add-ins, and then click Go.

  6. Click to clear all the check boxes in the list, and then click OK.

  7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

  1. Open Control Panel, and then click Uninstall a program.
  2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

  1. Run the Outlook won't start automated diagnostics to fix the issues.

    Note

    Click Run when you're prompted by your browser.

  2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

  3. On the first screen, select Outlook, and then select Next.

  4. Select any of the following options, as appropriate, and then select Next:

    • Outlook keeps hanging or freezing
    • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

    SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

  1. Open Control Panel, and then click Mail.

  2. Click Show Profiles.

  3. Select the profile that you want to remove, and then click Remove.

    Important

    Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

  4. Click Add.

  5. In the Profile Name box, type a name for the new profile.

  6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

  7. You may receive the following message: Allow this website to configure **[email protected]** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

  8. When you're prompted, enter your logon credentials, and then click OK.

  9. When Setup is finished, click Finish.

Step 5: Run SaRA Advanced Diagnostics before you contact Support

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

  1. Click Outlook Advanced Diagnostics.
  2. Click Run when you are prompted by your browser.

Microsoft Office 2016 Mac Crashes On Startup Windows 10

More information

Microsoft Office 2016 Mac Crashes On Startup Mac

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Microsoft Office 2016 Mac Crashes On Startup Windows 10

Still need help? Go to Microsoft Community.