Microsoft Office Not Syncing With App On Mac


This article covers frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading Office apps directly from Microsoft.

Dec 26, 2018 Re: Chats are not sync between desktop and mobile app Refreshing the desktop, checking for udpates and rebooting the PC all did not work. Signing out of MS Teams from the desktop and then signing in again resolved the problem as @Thuyavan Ganesan indicated.

Starting in January 2019, the following Office applications are available for download from the Mac App Store: Word, Excel, PowerPoint, OneNote*, and OneDrive*.

* These apps were also available from the Mac App Store in previous years.

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  1. What version of Office is available from the Mac App Store?

    The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.

  2. Is this the same as Office 2019?

    No. Office 2019 is the one-time purchase, non-subscription product (also known as perpetual). An Office 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses.

  3. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?

    If you own the older perpetual release of Office, you can download the new version of the apps from the Mac App Store, and purchase a new Office 365 subscription using the in-app purchase option. In-app purchase offers include Office 365 Home, and Office 365 Personal. Your license from the perpetual release of Office will not work with the app versions from the App Store. Click here to learn about Office 365 subscriptions and pricing.

  4. I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Do I need to do anything?

    No. It's likely that you installed Office directly from Microsoft. The Microsoft AutoUpdate app will keep your existing apps up-to-date. The apps in the Mac App Store do not provide functionality beyond what you have today.

  5. If I download Office from the Mac App Store, do I still use Microsoft AutoUpdate to get updates?

    Microsoft AutoUpdate is only used to get updates for apps that you download directly from Microsoft. If you download Office from the Mac App Store, then the App Store will provide you with future updates of Office. You may have other Microsoft apps installed on your Mac, and AutoUpdate will continue providing updates just for those apps.

  6. Can I have multiple versions and builds of Office installed on my Mac?

    No. Office 365, Office 2019, and Office 2016 use the same application and file names. To see which version of Office you have installed on your Mac, open one of the apps, and look at the License text in the About dialog.

  7. Can I get Office Insider builds from the Mac App Store?

    No. The Office apps in the Mac App Store are production releases. Insider builds must be downloaded directly from Microsoft.

  8. How do I cancel my Office 365 free trial that I purchased through the Mac App Store?

    To cancel your Office 365 free trial that you purchased through the Mac or iOS App Store, follow the instructions on this page: View, change, or cancel your subscriptions.

    This link redirects to the App Store, so please open this link on a Mac, iPad or iPhone.

No. The calendar in Outlook for Mac doesn’t sync with any of your iOS devices.

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However, with OS X Snow Leopard or an earlier version of the operating system, you can turn on Sync Services, and then try syncing your Outlook calendar. After you turn on Sync Services, you can use iTunes to sync iCal with your iPhone, iPad, or iPod.

Step 1: Sync your Outlook calendar with Calendar


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  1. On the Tools tab, choose Services.

  2. In the left pane, select the Calendar check box.

    If you do not see anything in the left pane

    You can try to delete the preference files. After you do this, you will need to reactivate Sync Services in the Outlook Preferences pane.

    1. Quit all applications.

    2. On the Go menu, click Home.

    3. Click Library folder, click Preferences folder, and then drag the following files to the Trash:com.microsoft.Outlook.SyncServicesPreferences.plist com.microsoft.Outlook.SyncServices.plist (if it exists) OfficeSync Prefs (if it exists)

    4. Click Microsoft folder, click Office 2011 folder, and then drag OfficeSync Prefs to the Trash.

    5. On the Apple menu, click Restart .

    6. Open Outlook for Mac.

    7. On the Outlook menu, click Preferences, and then Sync Services.

    8. In the left pane, check the boxes next to the items that you want to sync, and then close the dialog box.

  3. Under Select the accounts to sync, choose the account or accounts that you want to sync for the selected item type.

    Note: The On My Computer account includes all Outlook items that are not synchronized with a Microsoft Exchange account.

  4. On the Outlook folder to add new items to pop-up menu, choose the location in Outlook where you want new items to be saved. 'New' items are those that are added first in a different application or device, and then synced to Outlook.

  5. Close the Sync Services dialog box, and then on the confirmation message, click OK.

    Depending on the size of your calendar, the sync might take some time to complete. You can close Outlook and the sync will still complete. For example, it will take time if you have a calendar that spans more than a year.

  6. Open iCal and see that your Outlook Calendar information has synced.

    You might have to close both Outlook and iCal and then reopen to see that the calendars are synced.

Step 2: Use iTunes to synchronize your Outlook calendar with your iPhone, iPad, or iPod

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Important: The following procedure is written for iTunes 10. If you are using a different version of iTunes, see iTunes Help.

  1. Connect your iPhone, iPad, or iPod to your computer, and then open iTunes.

  2. In iTunes, in the left pane under Devices, choose the icon for your device.

  3. In the main iTunes window, click the Info tab.

  4. Select the Sync iCal Calendars check box, and then select the calendars that you want to sync.

    Note: If your Outlook items are assigned to categories, the categories appear as groups in iTunes.

  5. Choose Apply, and then choose Sync.


    • Some iPod models cannot display notes synced from Outlook. For more information, see the documentation for your specific model.

    • To sync your e-mail between Outlook and your device, you can add the account in both Outlook and the device. You do not need to turn on Sync Services in Outlook.

    • It might take a few moments for your Outlook data to appear on your iPhone, iPad, or iPod.

    • When connected to your computer, your iPhone, iPad, or iPod continues to sync using the options that you selected until you change your sync options.